GENERAL FAQ
What are Delta Fitness' Customer Support hours?
You can reach us via phone Monday through Friday, from 9am-5pm CST. You can also reach us via email or the “Contact Us” form and our team will respond within 24 business hours.
Do you offer any discounts/discount codes?
We are happy to offer a few different discounts for our customers. At this time we offer:
- Free Shipping for U.S. customers. Duties and tariffs covered for Canadian customers.
- Local Pick-up 20% Discount is applied at checkout when selecting Local Pick-up.
Can I combine orders or add an item to my order?
We cannot combine orders after an order has been placed. If you need to make any changes, please reach out right away. We will do our best to edit orders, however, once the order has started going through the shipping process, we are unable to make and changes/edits.
Can I cancel my order?
We try to get orders out as fast as possible. If you need to cancel, please either fill out the form below, or email us at immediately with CANCEL in the subject line to see if we are able to accommodate.
Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.
Please reference our Returns and Cancellation policy.
Can you hold my order until all the items I want are available to ship?
We are currently unable to hold orders. All orders will be shipped within the time frame listed in your order confirmation email.
How do I return an item?
If you would like to make a return, please fill out the form below or reach out to our Customer Support team. Please note, returns must be initiated within 30 days of item delivery/ pick up.
Please reference our Returns and Cancellation policy.
Where is my refund?
It will take 5-7 business days to process return. Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email
confirmation from us for your refund and 48 hours have lapsed and you do not see your funds, please reach out to your bank. If you did not receive an email confirmation from us for your refund, please reach out to our team so we can look into this.
SHIPPING FAQ
When will my order ship?
We generally ship orders within 1 business day (M-F). If you have not received a shipping notification from us after 3 business days, please email
How do I check my order status and tracking information?
Visit the order confirmation page by clicking the link in your order confirmation email.
I only received part of my order. Where is the rest of it?
Your order may have shipped in multiple packages, but you will only receive 1 master tracking number. If you plug your tracking number into the FedEx/UPS website, it will show 1 of X pieces on the top of the page. If you click that option, you can see all the other packages in that shipment.
Can I pick up my order at a Delta Fitness retail store?
Once you place your order and have received your order confirmation email, you can then schedule an appointment online. You will need to do this within 30 days of placing your order.
You can schedule that appointment here: Local Pickup Appointment Scheduler
Local Pick-Up Hours:
- Illinois: Mon-Fri 10am-5pm CST
*Please note that the inventory available through the showroom is identical to the inventory available through our website. If your cart does not show Local Pickup as a shipping method option, that means some of your items are not available in a single location.
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